Check photo access
In iPhone Settings, open PicSift and confirm the Photos permission.
PicSift Support
How can we help?
Find quick answers about reviewing and cleaning up your iPhone photo library, privacy, iCloud Photos, and PicSift Pro.
Last updated June 10, 2026
Quick help
Start with these checks.
Load the original
Open an unavailable item in Apple Photos so iCloud can download it.
Restart and update
Close and reopen PicSift, then install available app and iOS updates.
Frequently asked questions
PicSift help and answers.
How do I give PicSift access to my photo library?
Open iPhone Settings, find PicSift, tap Photos, and choose Full Access or Limited Access. PicSift needs access to the photos and videos you want to review. You can change this permission at any time.
Does PicSift upload my photos or videos?
No. PicSift is designed to process photos and videos locally on your device. It does not upload your photo library to PicSift servers for processing, use your media to train machine learning models, or share it with advertisers.
What happens when I delete a photo or video?
PicSift asks you to review and confirm cleanup actions. Deleted items are handled by Apple's Photos system and normally move to the Recently Deleted album, where Apple keeps them temporarily before permanent deletion. Check that album promptly if you deleted something by mistake.
Does PicSift work with iCloud Photos?
Yes. PicSift works with the photo library available on your iPhone. If iCloud Photos is enabled, Apple manages syncing and downloading according to your iCloud and device settings. Some items may need to download before they can be fully reviewed.
Why is a photo or video unavailable or slow to load?
The original may be stored in iCloud and not yet downloaded, your connection may be limited, or iPhone storage may be low. Open the item in Apple Photos, confirm it can load there, then return to PicSift and try again.
How do I restore my PicSift Pro purchase?
Use the Restore Purchases option in PicSift while signed in to the same Apple Account used for the original purchase. Apple validates purchases, so an internet connection may be required.
How do I manage or cancel a subscription?
Open iPhone Settings, tap your name, tap Subscriptions, and select PicSift. Deleting the app does not cancel an active subscription. Apple controls subscription billing and cancellation.
How do I request a refund?
App Store purchases and refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with the Apple Account used for the purchase, and follow Apple's refund request process.
What should I include in a support email?
Describe what you expected, what happened, and the steps that caused the issue. Include your PicSift version, iPhone model, iOS version, and screenshots when helpful. Do not attach private photos or videos unless they are necessary and you are comfortable sharing them.
Direct support
Tell us what happened.
Include the PicSift version, iPhone model, iOS version, and steps to reproduce the issue. Please avoid sharing private media unless needed.